Terms of Service

Effective: March 5, 2026

1. Scope

These Terms of Service govern the use of the SaaS platform "Liza" (the "Service"), operated by Liza GmbH, Aachen (the "Provider"). The Service is intended exclusively for entrepreneurs within the meaning of § 14 BGB (B2B).

By registering for or using the Service, the Customer accepts these Terms.

2. Description of Service

The Provider operates a cloud-based platform for project communication and management. The current feature set is described at liza.app.

The Provider targets an uptime of 99.5% annually, excluding scheduled maintenance.

The Service includes AI-powered features (e.g., text generation, summaries, project planning, assistant functions). Third-party AI model providers are used for this purpose. When the Customer uses AI features, the content provided by the Customer is transmitted as context to the respective AI provider; details are set out in the Privacy Policy. AI-generated content may be inaccurate or incomplete. The Customer is solely responsible for reviewing and using such content. AI providers do not use Customer data to train their models. The Customer may disable AI features entirely at any time in the platform settings.

3. Contract Formation and Term

The contract is formed upon completion of registration and runs for an indefinite period.

Free Accounts: Either party may terminate at any time without notice. The Customer may delete their account at any time via the platform.

Paid Accounts: Fees are due in advance at the beginning of each billing period (monthly or annual, depending on the selected plan). The Customer may terminate at any time. Termination takes effect at the end of the current billing period; fees already paid are non-refundable.

The Provider may terminate with three months' notice. In the event of termination by the Provider, fees already paid for the remaining period will be refunded on a pro-rata basis.

Payment Default: If the Customer is in default of payment, the Provider may suspend access to the Service after issuing a reminder with a reasonable grace period. Costs incurred by the Provider due to failed payments (e.g., chargebacks, credit card reversals) shall be borne by the Customer, provided the Customer is responsible for the failed payment. Statutory default interest pursuant to § 288 BGB remains unaffected.

After termination, the Customer has 30 days to download their data in a structured, commonly used, and machine-readable format. After this period, the data will be deleted.

The right to extraordinary termination for cause remains unaffected.

4. Customer Obligations

The Customer shall keep login credentials confidential, use the Service in compliance with applicable law, and adhere to the Acceptable Use Policy.

The Customer warrants that it holds all necessary rights to content uploaded to the Service.

The use of the Service for purposes that are intended to or may contribute to harm to or loss of human life, as well as for mass surveillance, is expressly prohibited.

5. Data Protection

The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Details are set out in the Privacy Policy. Where the Provider processes personal data on behalf of the Customer, the parties shall enter into a Data Processing Agreement.

6. Intellectual Property

All rights in the platform, including software, design, and documentation, remain with the Provider. The Customer receives a non-exclusive, non-transferable right to use the Service for the duration of the contract.

7. Data Portability and Switching

Under the EU Data Act, the Customer may export its data at any time in a structured, commonly used, and machine-readable format. The Provider facilitates switching to an alternative provider and removes technical barriers to data transfer.

8. Liability

The Provider is fully liable for intent and gross negligence, and for injury to life, body, or health. For slight negligence, the Provider is liable only for breach of material contractual obligations (cardinal obligations), limited to foreseeable, contract-typical damage. In such cases, liability is capped at the fees paid in the preceding 12 months.

9. Amendments

The Provider may amend these Terms with 30 days' prior notice. If the Customer does not object within this period, the amended Terms are deemed accepted. The Customer will be specifically informed of the significance of silence.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Aachen, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.

11. Severability

If any provision is invalid, the remaining provisions shall remain in effect. Amendments and side agreements require text form.